Description
Annual Salary: $95,784 – 114,426
Competition Number: 24/42 NT
Community: Yellowknife Closing Date: July 28, 2024
PURPOSE OF THE POSITION
The Program Development Officer (PDO) is responsible for researching, designing, developing, implementing, and evaluating programs that work towards the strategic goals of the WSCC. A large part of this position involves planning, coordinating and conducting stakeholder engagements to maximize input received and information collected, which guides WSCC programs, services, and policy development.
The Program Development Officer role is a highly collaborative one that involves working with multi-disciplinary teams, and communicating with internal and external stakeholders in a variety of mediums (verbal in person, verbal over the phone, and in writing). Though collaboration, the Program Development Officer conducts needs assessments, creates development and implementation strategies, identifies emerging issues in programming, develops and conducts stakeholder engagements, and ensures that project outcomes are meeting the needs of our stakeholders.
SCOPE
The Workers’ Safety and Compensation Commission (WSCC) is a Crown Corporation of the Governments of the Northwest Territories and Nunavut that is directed by a Governance Council through the President & CEO. WSCC operations are located in Yellowknife and Iqaluit.
The WSCC promotes safe workplaces through education and prevention, and cares for injured workers through a system of no-fault compensation. The system is funded through the collection of assessments from employers and is governed by the Workers’ Compensation Acts of the Northwest Territories and Nunavut.
The WSCC is committed to an environment free of racism and discrimination, where people feel safe when receiving services. This can be achieved by respectful engagement that acknowledges the importance of cultural differences and values Cultural Safety. July 16, 2024 WSCC Job Description Page 2 of 6
This position is located in Yellowknife office, reports to the Manager, Program Development and Stakeholder Engagement, and takes the lead in the development and evaluation of external facing WSCC programs and stakeholder engagements assigned to them by the unit manager.
The Program Development Officer is responsible for outreach, providing recommendations, and the design and development of engagements, programs, and evaluation plans, based on the scope provided by the Manager. The Officer must work collaboratively across two territories and in multi-disciplinary teams. Coordination, collaboration, project management, strong team work, and communication are essential parts of this position. The Officer will be responsible for updating the Manager on their project status, requirements, and needs on a regular basis.
RESPONSIBILITIES
- Research, design, and develop programs and evaluation plans that meet WSCC mission, vision and values.
- Identify, and assess program needs to make recommendations for development of new, and improvement of existing programs to ensure effectiveness, relevance, and timeliness of delivery.
- Collaborate with internal and external stakeholders to identify and define requirements, scope, and objectives.
- Use existing relevant policies or recommend new policy elements where applicable.
- Develop and implement program evaluation plans that result in measurable criteria for program successes and where improvement is needed.
- Develop program development management plan based on fundamental project management concepts: setting clear objectives, timelines, target audiences, delivery methods, and evaluation strategies.
- Analyze risks and opportunities.
- Work with program owners to identify and develop program requirements and scope, including target audiences, program aims, etc.
- Identify emerging trends and current research in workplace issues and use this information to recommend, design and modify programs.
- Help identify potential partnerships for Program promotion and delivery.
- Work with the Unit Manager to identify and eliminate road blocks.
- Stakeholder Engagement
- Support the development and successful implementation of stakeholder engagement plans utilizing WSCC’s Stakeholder Engagement Framework.
- Develop Stakeholder Engagement project materials including topic discussion papers, topic summaries, and survey questions. This includes providing recommendations and best practices to maximize WSCC’s potential reach to relevant stakeholders to ensure a diverse range voices are heard from.
- Work with Communications to ensure messaging is tailored to specific audiences, for use across multiple channels including the media, events, and on WSCC’s digital platforms.
- Collaborate with subject matter experts for delivery of surveys, workshops, community working groups, meetings, and focus groups.
- Facilitate engagement activities.
- Conduct analysis of engagement responses.
- Build and maintain communication with key stakeholders. Identify key stakeholders for engagements and conduct outreach.
- Work with the Cultural Safety Officer to ensure Stakeholder Engagements are designed and conducted in a culturally safe manner. This may include consideration of the type of outreach conducted, identifying key stakeholders, the tone of the messaging, etc.
- Support the delivery of reports, evaluations, and analysis of engagement plans.
- Support WSCC units with how to manage stakeholder responses, monitor and analyze feedback from stakeholder engagement to ensure all contact is documented.
- Ensure accurate records are maintained of stakeholder engagement activities.
- Implement, Coordinate, and Evaluate WSCC Programs administered through the Unit.
- Administer program coordination of WSCC external programs that have no ownership outside the unit.
- Work with Communications to identify focused communications needs and strategies through WSCC external communication channels for program awareness and successful implementation.
- Develop reports and presentations on program objectives, outcomes and metrics to be used and communicated to Senior Management, the Governance Council, and affected stakeholders, on WSCC strategic goals & objectives.
- Develop and recommend internal change management plans to integrate new programs into the organizations operational structure, and help with implementation of those plans.
- Program and project coordination.
- Coordinate program activities, resources, and information.
- Work with manager to identify units for program support to break projects into doable actions and set timeframes.
- Reporting on program and project status.
- Help prepare budgets when applicable.
- Monitor program activities progress and handle any issues that arise.
- Communicate project status to Manager and be the point of contact for internal and external stakeholders.
- Coordinate quality controls to ensure deliverables meet requirements.
- Measure and report on program performance.
- Work with Manager to address legal and contractual concerns (e.g. contracts and terms of agreement).
- Create and maintain comprehensive program documentation, plans, and reports.
- Conduct quality assurance tests to ensure standards and requirements are met.
- May represent the WSCC on national initiatives and committees.
WORKING CONDITIONS
Physical Demands : Unusual demands, may require support with trade shows and offsite travel work.
Transportation of promotional material may be required.
Environmental Conditions : Unusual demands related to off site work at trade shows and promotional events.
Mental Demands : No unusual demands.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to develop, implement, and evaluate programs.
- Research skills.
- Ability to develop and establish measurable goals for programs and evaluate for relevance to WSCC strategic plan.
- Ability to maintain quality standards with programming.
- Knowledge of fundamental project management concepts.
- Public speaking and facilitation skills in creating and conducting external and internal facing presentations.
- Ability to lead group discussions and to keep a group on topic.
- Ability to engaging with diverse stakeholders, managing programs, analyzing data and reporting, and developing surveys.
- Communication skills, including report writing, documenting project status, verbal facilitation skills, and the ability to consolidate and summarize information.
- Computer skills, including the use of Microsoft Word, Excel, and PowerPoint.
- Knowledge of internet and online resources.
- Ability to establish and promote effective relationships between individuals, groups, and partner organizations.
- Conflict resolution and negotiation skills.
- Ability to foster, promote, and maintain partnerships across NT and NU.
- Ability to work with minimal supervision.
- Ability to work with diverse stakeholders within the NT/NU.
- Understanding of change management.
- Ability to be adaptable, innovative, and creative in addressing emerging needs and finding solutions.
- Valid Class 5 driver’s license.
- Ability to commit to actively upholding and consistently practicing personal diversity, inclusion and cultural awareness, as well as safety and sensitivity approaches in the workplace.
ADDITIONAL REQUIREMENTS
Position Security (check one) : Position of Trust – criminal records check required
French language (check one if applicable): French preferred
Indigenous language: Preferred
Here are a few ways you will make a difference:
- Researching, designing and developing programs and evaluation plans that meet WSCC mission, vision and values
- Implementing, coordinating and evaluating WSCC programs administered through the unit.
- Supporting the development and success of Stakeholder Engagement.
- Creating and maintaining program and project coordination.
What you bring to the role:
- A degree in a related field, with two (2) years of experience in program development, stakeholder engagement, evaluation or community outreach.
- Lived experience in the north is considered an asset.
What we offer:
- The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
- A Northern Living Allowance of $3,700 in Yellowknife.
- Relocation assistance.
- A superior benefits package and enrollment in the Public Service Pension Plan.
- Learning and development programs and funding dedicated to your career growth.
- Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
- A culturally diverse workforce that embraces change and welcomes your lived experience.
- Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.
Criminal Record Check: Candidates must be able to provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.
If this sounds like a good fit for you, please forward your resume quoting competition number here
Affirmative Action: Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.
Diversity and Inclusion: The Workers’ Safety and Compensation Commission is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Eligibility: Eligibility lists may be created from the competition to fill future term and indeterminate positions
More Specifications: The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the workplace.