Job Title: Receptionist
Annual Salary: $72,287 - $86,346
Competition Number: 24/60 NT
Community: Yellowknife
Closing Date: November 8, 2024

PURPOSE OF THE POSITION

The Receptionist is responsible to provide service-focused, effective, and efficient in-person, telephone, and online reception services to external and internal Workers’ Safety and Compensation Commission (WSCC) stakeholders. The Receptionist is also responsible to provide administrative support to the Performance and Corporate Services division.

This position is located in Yellowknife, Northwest Territories, reports to the Manager, Facilities & Records and interacts with and provides exceptional reception and customer service to WSCC stakeholders. As the first point of contact for the Commission, the incumbent is integral to project a positive image for the WSCC. The Receptionist promotes the vision, mission, and values of the WSCC by delivering efficient and professional customer service. As the incumbent is the first point of contact for both our external and internal stakeholders, they are required to be punctual, prompt and reliable. This position also provides administrative support to the Facilities and Records Unit and Performance and Corporate Services, as directed by the Manager, Facilities & Records.

RESPONSIBILITIES

1. Performs Receptionist duties at the front desk of the WSCC.

• Receives incoming telephone calls on the switchboard system and directs appropriate WSCC employees.
• Receives visitors to the WSCC; provides general information and directs inquiries to appropriate WSCC employees.
• Manages the general information inbox for the organization and directs inquiries to appropriate WSCC employees.
• Maintains the Reception manual.
• Maintains a log and distribution of visitors and contractor cards.
• Maintains Visitor Log.
• Arranges for parcel pickup by local couriers.
• Maintains a log for incoming and outgoing mail and parcels.
• Updates the internal WSCC phone and fax lists, and website contact lists.
• Processes employer account payments.
• Follows safe work practices and ensures the integrity of the WSCC’s Internal Responsibility System.
• Day to Day administrative tasks as required.

1. Provides support to the Facilities & Records Unit, and Performance and Corporate Services Division.

• Tracks attendance management for the Performance and Corporate Services division.
• Tracks WSCC vehicle usage, including distribution of vehicle keys and forwards information regarding repairs to the Facilities unit.
• Assists with Contractor Management related to Contractor Onboarding
• Trained as backup for Mailroom Technician
• Box Processing
• Tracks the Garmin usage, including distribution.
• Assists in preparing presentations, through research, writing, etc., using presentation, word processing, and spreadsheet software, and the Internet and Intranet.

1. Provides support to the Communications Unit and Legal & Compliance Division.

• Records and prepares WSCC-wide Tailgate Highlights, and posts on the Intranet.
• Coordinates and orders business cards for all WSCC employees. Coordinates corresponding text translations.
• Fulfills stakeholder requirements for the posters, brochures, and other WSCC informative and safety resources.
• Maintains Reception area brochures, pamphlets, and other appropriate print media, and stakeholder hospitality supply inventory, as required.

Performs other duties as directed by the Manager, Facilities and Records.

WORKING CONDITIONS

Physical Demands : No unusual conditions.

Environmental Conditions : No unusual conditions.

Sensory Demands :Required to spend extended periods of time in front of a computer using a keyboard and mouse.

Mental Demands : Occasionally encounters stakeholders exhibiting frustration or upset, and whose behavior may not always be respectful.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent administrative skills.
• Strong organizational, interpersonal, and verbal and written communication skills.
• Ability to maintain a strict level of confidentiality.
• Proficiency with computer applications including word processing, spreadsheets, email, presentation software, and the internet.
• Ability to work with minimal supervision.
• Tact and diplomacy
• Ability to handle stressful situations and maintain professionalism
• Ability to prioritize tasks, meet short deadlines, and manage a fluctuating workload.
• Strong record-keeping skills; and
• Ability to commit to actively upholding and consistently practicing personal diversity, inclusion and cultural awareness, as well as safety and sensitivity approaches in the workplace.

Typically, the above qualifications would be attained by:

Completion of grade 12 combined with three years of related administrative experience.

Equivalent combinations of education and experience will be considered.

ADDITIONAL REQUIREMENTS

Position Security : ☒ Position of Trust – criminal records check required

French language (check one if applicable)

☒ French preferred

Indigenous language: ☒ Preferred

Here are a few ways you will make a difference:

• Performing Receptionist duties at the front desk of the WSCC.
• Providing support to the Facilities & Records Unit, and Performance and Corporate Services Division.
• Providing support to the Communications Unit and Legal and Compliance Division.
  

What you bring to the role:

• Completion of grade 12 combined with three years of related administrative experience.
• Equivalent combinations of education and experience will be considered.

What we offer

• The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
• A Northern Living Allowance of $3,700.
• Relocation assistance.
• A superior benefits package and enrollment in the Public Service Pension Plan.
• Learning and development programs and funding dedicated to your career growth.
• Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
• A culturally diverse workforce that embraces change and welcomes your lived experience.
• Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.