Technical Services Manager / Responsable des services techniques

Cascom
Published
13 novembre, 2016
Category
Default  
Job Type

Description

Job Description

We are looking for an experienced IT professional to manage and support IT

infrastructure in remote sites in Northern Canada. This position will include design,

management, installation, support, optimization, monitoring, and maintenance of IT

communications system and network infrastructure.

The successful candidate is an effective leader and delivers results. They are flexible

to the requirements of the IT industry and have the ability to find solutions to

challenging problems. They will have strong interpersonal skills and will communicate

effectively within diverse groups with various cultural backgrounds and skill levels

 

Duties

Design, installation, support and maintenance of customer IT networks

including monitoring of equipment, data backups, health and notifications

Technical project management including installation, support, and maintenance

of remote communication systems

Collaborate with the technical team to insure work order dispatch, project

completion, and that technicians are billing defined targeted hours

Overseeing and optimization of process management system and work order

completion

Business development and contract management

Technical writing and documentation including work flows and network

diagrams

Monitoring and supporting systems with on call availability as required

Some work will require a physical component including lifting and transporting

heavy equipment. Installations are often outdoors throughout the year may

require the technician to work at heights or in confined spaces. Physical fitness

is a requirement of the position

Good customer interaction skills are a necessity

 

Qualifications

A bachelor’s degree or diploma in an IT field or experience in a relevant

technical discipline

More than 5 years implementing and supporting computers, networks, and

electronics equipment

Must understand network design and server installation and management in a

Microsoft Windows environment

Experience related to network routing, digital security, enterprise email

systems, virtualization, data backup, structured cabling, equipment installation

Working knowledge of wireless data transmission, VSAT installation, Linux

command line applications, VHF radio fiber optic cabling, IP security systems,

and electronics installation will be beneficial

 

Applicant must be bondable with a current criminal records check done, and

have a valid driver license with clean record

 

Written and verbal communications is very important, and a proven track record

for customer interaction is required

 

Job Type: Full-time

 

Salary: $90,000.00 /year

 

Required education: Bachelor's

 

Required experience:

 

Technical Support: 5 years

 

Required license or certification: Drivers License (Class 5)

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