RAMP & CARGO TRAINER

Position(s) Available: 1 (Full Time)
Based in: Yellowknife
Department: Airport & Cargo >

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• High School diploma or equivalent related work experience;
• Willingness to travel extensively (60% of the time);
• Strong Microsoft Office Skills and experience;
• Proven interpersonal skills in dealing with both the external and internal customers;
• Minimum 2 years’ experience in a Cargo and/or Ramp environment and/or training environment;
• Organizational and time management skills;
• Ability to manage projects from beginning to end;
• A high degree of self-motivation and commitment to work in a fast paced, dynamic environment;
• Demonstrates exceptional written and verbal organizational and training skills;
• Strong ability to motivate employees to learn and apply skills;
• Two to three years of Customer Service experience;
• Experience in mentor/trainer role considered an asset;
• Ability to obtain and maintain required security clearances;
• Knowledge of Canadian North Cargo standards and procedures considered an asset;
• Bilingualism in French considered as asset;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Actively participate in the Company's Safety Management System (AQD) for Auditing and assisting in investigations;
• Evaluate training needs to ensure exceptional services to all Cargo and Ramp facilities in the Canadian North network;
• Assist in the development of training programs and curriculum to address training requirements (Articulate/ Powerpoint);
• Support Virtual learning/E-Learning/in-class and “on the job” Learning for the department
• Train all programs that are needed for the Cargo and Ramp staff;
• Present technical information in the classroom environment. This includes being aware how to support virtual learning/ e-learning/ in-class and “on the job” learning;
• Make recommendations to the Supervisor and advise when additional tools, resources and training may be required to provide exceptional customer service;
• Conduct evaluations to ensure Canadian North's policies and procedures are consistent throughout the network;
• Ensure all training is kept current in the Canadian North LMS (Learning Management System) SUM TOTAL;
• Conduct Training when required
• Ensure material is readily available in Sharepoint/SumTotal for the frontline (example Bulletins and Memos to the correct distributions;
• Travel as needed;
• Other duties as required.