Front of House Manager

Sundog Trading Post
16 août, 2022
Yellowknife, Canada
Job Type


Position Description
Company:                     Sundog Trading Post
Position Title:               Front of House Retail Manager
Position Status:            Permanent, Full Time

Position Summary

Reporting to the Food and Beverage Manager, the incumbent is responsible for training and supervising staff, providing excellent service to our customers, and successfully implementing the company’s policies and procedures.

Duties and Responsibilities

  • Manage the daily operations of the retail space and share responsibility for the cafe.
  • Train and supervise staff.
  • Maintain safe working conditions.
  • Ensure all food safety procedures are strictly adhered to in accordance with Health and Safety regulations.
  • Work closely with the Food and Beverage Manager and owners to meet revenue objectives.
  • Responsible for daily cash closings and reports.
  • Follow company policies and procedures regarding the handling of cash, product, property and equipment.
  • Audit inventory levels to ensure product availability and advise Food and Beverage Manager when additional supplies need to be ordered.
  • Respond to all customer queries or complaints.

Job Related Skills

  • Hospitality/Business related post-secondary education preferred and/or 2-3 years of hospitality and retail experience preferred.
  • Familiarity with POS systems and retail software.
  • Experience handling cash and payments responsibly in a food and beverage or retail environment.
  • High ethical standards of behaviour, good judgement, respect for others, confidentiality and attention to detail.
  • Exceptional organizational and leadership skills.
  • Excellent communication and customer service skills.
  • Ability to work flexible hours, including evenings and weekends.
  • Dependable and reliable.

Assets (preferred, not required)

  • Food Handlers certificate preferred, or willingness to obtain certification.
  • NWT liquor serving certification preferred, or willingness to obtain certification.

To apply, please email CV to:

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