Director of Operations

7 mars, 2021
Yellowknife, Canada
Job Type


Job Description: Director of Operations

Job Title: Director of Operations

Company Name: Copperhouse Eatery + Lounge

NOC: 0631

Location: Yellowknife, NWT

Salary: CAD $41,600 per annum

Position: Permanent Full Time

Overall Responsibility:   To ensure a positive guest experience for all patrons at Copperhouse through a continuous focus on service level refinement and organizational growth.  The successful candidate understands customer service, hospitality, the menu and points of service as established by management and the board of directors.

Reports to:  General Manager & Ownership Group

Main job duties:

  • Develops and implements standardize operating procedures and related manuals;
  • Supports recruiting efforts and provides staff training to continuously improve service standards;
  • Drives revenue growth through event and other banquet sales;
  • Plans, organizes, directs, controls and evaluates the operations of a restaurant, bar and other food or beverage services;
  • Monitors staff performance and mentors continuous development;
  • Establishes methods to meet work schedules and provides input to optimize staff schedules;
  • Maintains and establishes systems for controlling inventory, wastage and other cost drivers;
  • Ensures that food and service delivery meets/exceeds quality control standards;
  • May support menu planning and determine related food and labour costs;
  • Provides input on sales and marketing initiatives;
  • Supports preparation of periodic reporting for management and the board;
  • Serve tables to support daily operations;

Minimum Requirements:

  • Education: Post-Secondary diploma or certificate in restaurant or hospitality or related sectors;
  • Minimum of 5 years of senior restaurant management experience;
  • Good physical condition and able to work on their feet for 8-10 hours per day;
  • Office 365 proficient with skills in Excel, Office, and PowerPoint;
  • Experience with restaurant point of sales (POS) systems a plus
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