Commis aux pièces/Parts Associate

Canadian Tire
31 octobre, 2017
Job Type



Parts Associate




Are you ready to join Canada's most-shopped general merchandise retailer,

with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through t

three specialty categories in which the organization is the market leader - automotive parts,

accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for

profit sharing, extensive training, and career opportunities from within and across the

country at the Canadian Tire Retail stores.



The Automotive Parts Associate works in a fast-paced automotive environment that

involves constant interaction with customers in person and over the phone, with the use of

a computerized automotive parts look-up system. The role also involves interaction with

outside vendors using various ordering processes and systems and a responsibility for

maintaining the automotive retail floor.


Main Responsibilities and Tasks:

  • Provides excellent customer service and ensures an ongoing commitment to the needs

of the customer and their vehicle.

  • Directs or guides customer to the location of requested items.
  • Responds to and handles customer inquiries, requests and concerns in a timely manner

over the phone and in person.

  • Deals with challenging situations in a professional manner.
  • Keeps up to date on in-store promotions, in-store deals, auto center specials and

product locations.

  • Sources and orders automotive parts for customers through authorized suppliers.
  • Follows established procedures regarding the ordering and sale of parts to customers

and the Service Department.

  • Processes returns, warranties and castings as required.
  • Tests and fills batteries. Tests starters and alternators. Operates the battery filling station

as per training received.

  • Stocks shelves and merchandise display areas using modules and planograms as


  • Maintains inventory accuracy and identifies/reports low stock levels.
  • Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.




  • Demonstrated automotive subject matter knowledge and interest.
  • Basic math and typing skills.
  • Good working knowledge of automotive parts lookup system.
  • Ability to operate a cash register is an asset.
  • Ability to work under minimal supervision with computerized systems.
  • Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is

considered an asset.

  • Highly approachable, customer-oriented individual who thrives on offering exceptional

service to customers.

  • Strong communication skills, ability to listen carefully and to give precise instructions.
  • Ability to work in a team environment that provides assistance and support to co-workers

to achieve common goals.

  • Ability to multitask, adapt and cope with challenging and changing situations.
  • Positive attitude, punctuality and solid work ethic.



More about the position:

Potential Career Opportunities


  • Next levels: Service Advisor, Department Manager and Service Manager.


Physical Demands and Working Conditions


  • Standing/walking for 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and

unassisted basis. Merchandise item may vary in weight from "light" to "heavy".


Our offering includes


  • Competitive compensation and benefit package
  • Potential for Profit Sharing
  • Employee Shopping Discounts
  • Flexible work hours
  • Learning and Development opportunities
  • Scholarships
  • Reward and Recognition Program
  • A culture of performance & accountability
  • A supportive and positive team environment



Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion

of the following pre-employment conditions:


  • Employment Verification


We thank all applicants for their interest; however only those candidates selected for an

interview will be contacted.